Frequently Asked Questions
All NZ orders are sent by courier by NZ Post or Aramax.
All orders are overnight and tracked within NZ with a flat rate of $5. It is the customers responsibility to chase up any lost or stolen parcels once any item has left our depot. We do not refund for any lost or stolen courier items, you must lodge this with the courier company.
Shipping to Australia is $19.95. This is fully tracked, and express which takes around 5 working days.
Shipping to the rest of the world is $40. While this may incur extra taxes or charges it is the safest way for your package to get to you.
You can also choose local pick up to pick up from our Auckland Stores, free of charge. Please contact us on email@example.com. Your courier charge will be refunded when your item is collected.
Please Note: Tosca and Salome will not be liable for un-received parcels once they have been despatched.
Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. This is only imposed when shipped by courier, not standard shipping.
We will happily accept returns of full-price pieces bought online for a store credit, exchange or refund within 7 days of receiving your order, provided they meet the terms of our online return policy. We do not accept any returns on sale items, jewellery, intimates or footwear. We do not offer returns on international orders.
Any faulty items must be returned within the 7 day day delivery period for a replacement. If a replacement cannot be made, a refund will be given upon Tosca and Salome's discretion.
Please contact us should you wish to return an item for approval. Once we've received your return, please allow up to 7 business days for the return to be processed.
Returns and exchanges are not available for items purchased on sale or with any promotional discount. Sale items are final and not available for returns or exchanges.
Credit notes are not offered on sale items.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging attached. Items that don't meet these standards risk being returned to the customer.
Gift Vouchers are to be redeemed within 3 months unless arranged otherwise.
If you would like to pay by Laybuy or Afterpay on an online purchase - Simply select ‘Pay by Laybuy’ or ‘Afterpay’ at checkout. Your order will be processed immediately and your payment schedule will be established with Laybuy allowing you to paid off your order over a 6 week period, or with Afterpay allowing 4 weeks.
For in store lay-bys - 20% deposit of cash value goods is required. Balance of account must be made within 6 weeks from date of purchase. You may however, at any time during the period of payment, pay the amount owing & receive possession of the goods. If the order is cancelled or if payment is not completed within 6 weeks of the date of purchase a 20% lay-by cancellation fee will be applied and the goods will be returned to stock. This cancellation fee is 20% of the full price item. In such cases the rights of the buyer & seller are as set out in section 9 of the Lay-by Sales Act 1971.
Items cannot be swapped or exchanged under any circumstance after 7 days. Sale or discounted items cannot be put under lay-by under any circumstance.
Please sign up to our loyalty programme online or in store to receive discounts as you shop with us. Regretfully we do not accept returns used with any discount codes.
Please contact us on firstname.lastname@example.org, or call one of our beautiful in store super stars on +64 9 218 9466.
We are always more than happy to help you with sizes, sending you pics, or styling tips for anything you see advertised on our website or social media.