Frequently Asked Questions
All NZ orders are sent by Posthaste/GO SWEET SPOT.
All orders are tracked within NZ with a flat rate of $5. It is the customers responsibility to chase up any lost or stolen parcels once any item has left our depot. We do not refund for any lost or stolen courier items.
Shipping to Australia is $19.95. This is fully tracked, and express which takes around 5 working days.
Shipping to the rest of the world is $40. While this may incur extra taxes or charges it is the safest way for your package to get to you.
You can also choose local pick up to pick up from our Auckland Stores, free of charge. You can choose this option at checkout. If there are store transfers to be made, please allow for 5 working days.
Please Note: Tosca and Salome will not be liable for un-received parcels once they have been despatched.
Final prices do not include relevant overseas customs duties, foreign taxes or other fees which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. This is only imposed when shipped by courier, not standard shipping.
All orders are sent within 3 working days from day of purchase, except for SPELL DESIGNS delivery drops when this may take up to 5 working days.
We do not refund at present for online orders. We offer a credit note on returns. We do not accept any returns on sale items, jewellery, intimates or footwear.
All returns must be received with 7 working days of delivery. Due to covid restrictions worldwide at present we do not offer returns on international orders.
Any faulty items must be returned within the 7 day day delivery period for a replacement. If a replacement cannot be made, a refund will be given upon Tosca and Salome's discretion.
Gift Vouchers are to be redeemed within 3 months unless arranged otherwise.
If you would like to pay by Laybuy or Afterpay on an online purchase - Simply select ‘Pay by Laybuy’ or ‘Afterpay’ at checkout. Your order will be processed immediately and your payment schedule will be established with Laybuy allowing you to paid off your order over a 6 week period, or with Afterpay allowing 4 weeks.
For in store lay-bys - 20% deposit of cash value goods is required. Balance of account must be made within 6 weeks from date of purchase. You may however, at any time during the period of payment, pay the amount owing & receive possession of the goods. If the order is cancelled or if payment is not completed within 6 weeks of the date of purchase a 20% lay-by cancellation fee will be applied and the goods will be returned to stock. This cancellation fee is 20% of the full price item. In such cases the rights of the buyer & seller are as set out in section 9 of the Lay-by Sales Act 1971.
Items cannot be swapped or exchanged under any circumstance after 7 days. Sale or discounted items cannot be put under lay-by under any circumstance.
Regretfully any 'Welcome to Tosca' or purchase today discount codes cannot be used on the day of any SPELL DESIGNS release in store or online. These can be used 7 days after the time of release. Should you wish to purchase an item outside of this collection within this time, we are more than happy to assist. Please contact us directly.
Please contact us on firstname.lastname@example.org, or email@example.com or call one of our beautiful in store super stars on +64 9 218 9466, or +64 20 409 53169.
We are always more than happy to help you with sizes, sending you pics, or styling tips for anything you see advertised on our website or social media.