Shipping & Returns
Frequently Asked Questions
Nationwide Courier: $5 up to $149.95, FREE $150 and over
Tracked courier 1-3 working day service
Up to 4 working days for Rural Deliveries.
Rest Of World
International Courier: $19.95
Tracked courier up to 7 days for all Deliveries
All orders placed before 12 pm on weekdays will be processed and shipped within the same business day.
Orders placed after 12 pm on weekdays will be processed and shipped on the next business day.
Orders placed on a weekend day will be processed within 24 hours of the next business day.
You can contact us here email@example.com with your questions
We want to make sure you are 100% satisfied with your purchases. Please note that many of our products are made from vintage fabrics and handmade from local artisans around the globe, therefore may have imperfections which make them unique. These contribute to the beauty of your selected piece.
We thoroughly inspect all items before being dispatched to ensure any of these imperfections do not apply to the quality of the workmanship.
If you are not happy with your item, you can return the item for a store credit or a full refund. Items must be unworn, unwashed, undamaged, unused, and with all original tags and accessories attached. Swimwear, and special order items are are not eligible for a refund or exchange. Sale or discounted items can be exchanged ony.
We don't currently offer returns on International orders at present.
Shipping charges are not reimbursed for returned purchases and, we do not offer free shipping on returned items ($5 for local or $10 rural), on any store credits being used as a returned purchase.
All returns/exchanges must meet the following requirements:
* Mail it back within 7 business days from the date of purchase
* Merchandise must be received in original condition – unworn, unwashed, with ALL tags still attached
* We do not offer returns on items which have had discount codes redeemed against them.
Returned items not received in their original state will be automatically returned to the customer. Tosca and Salome reserve the right to reject a return if we conclude it is not in a new condition. All credit notes are to be used within 6 months of issue date.
To initiate a return, please submit a request for a Return Authorization (RA) to our customer care at firstname.lastname@example.org
We do not include return slips in our online orders in line with our sustainability policy to reduce waste and our carbon footprint.